Difficulty in paying your rates

Debt recovery

Important information:   Council will not refer any accounts to its debt recovery specialists from 1 July 2020 to 31 December 2020 in consideration of the impacts of COVID-19. However, from 1 January 2021, Council will actively pursue all available  options under the Local Government Act 2009, to ensure that overdue rates are not a burden on the region's ratepayers.  The sale of land for arrears of rates process may commence at any time during the financial year.

Please note that if you have already been referred to Recoveries & Reconstruction, you will still need to liaise with them regarding your referred debt. 

Council needs to know if you are unable to pay your rates and may refer your debt to its legal service provider, which may result in legal action and legal charges being applied if:

  • you are unable to pay your rates and you do not make contact with Council to arrange a suitable payment plan, and
  • if your address is not updated which results in the non-payment of your rates,

Council will take steps to ensure outstanding rates are recovered and has partnered with Recoveries and Reconstruction (Australia) Pty Ltd ("R&R").

R&R are an Incorporated Legal Practice that specialise in debt recovery for Local Government Councils and have an in depth understanding of local government.

R&R focuses on maintaining the highest ethical standards and a strong culture of compliance.

If you have been contacted by R&R, please coordinate your recovery directly with them on 1300 556 863.   

Payment of outstanding rates is through the normal payment channels at Council. Payments are not to be made to R&R.


If you're having trouble paying your rates, please contact our debt recovery team on 1300 883 699.
If you have recently moved, ensure you have updated your details on our change of contact details form.

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