Website Privacy Statement

Council is committed to protecting your privacy. By visiting our website, you are accepting the practices described in this Website Privacy Statement.

View Council’s general Privacy Statement, click here.

Council acts in accordance with the Information Privacy Act 2009 (Qld) (IP Act) when handling personal information (including the collection, use, security and disclosure of such information). For the purposes of this statement, personal information refers to any information that may enable the identification of an individual visitor to the website.

Information Collected

Council’s website is monitored to identify areas of interest to visitors, to continually improve your experience. For statistical and site design purposes, we make a record of your visit in log files contained on the server. The information we collect is usually in the form of "cookies".

The information we collect on site visits include:

  • your server address; 
  • your top level domain name (e.g .com, .gov, .au, .org etc.);
  • the date and time of your visit to our website;
  • the pages you access and files you download;
  • the previous site visited;
  • your browser type;
  • time spent on individual pages and the site overall.

This information will not be used inany way to identify an individual user and will only be stored in the event that you voluntarily provide it to us, such as making an online payment, the completion of an online survey or form, by submitting an email enquiry or maintenance request. This information will be usedfor the purpose for which it was provided and will not be disclosed to third parties without your consent or if authorised or required by law.

Online Surveys

Council uses third party service providers to facilitate online surveys. When you participate in online survey, we may collect a variety of information including your name, contact information, postal address and opinion. Your personal information will be transferred and held in servers outside of Australia if you choose to participate in the survey online.

Website disclaimer

This site is intended to provide general information only. Although Council takes care in producing the content for its websites, no warranty is given that the information contained within our sites is accurate, complete, or current, or that the data on the site is free from defects or malicious code such as viruses. Accuracy of the information published on our websites should be verified prior to use.

Our website may contain links to other websites not managed by Council. We do not accept responsibility for the privacy, security practices or content of those other websites.

Council does not accept any responsibility to you if you incur any loss or damage (however it is caused) in connection with the use of this site or any website linked to this site.

Website analytics

We may use third-party service providers to monitor and analyse the use of our service. Council uses Google Analytics to track and report on website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

Access to your personal information

You can apply for access to documents held by the Council containing your personal information, via Council’s Administrative Access Scheme or Right to Information/Information Privacy Access Application. Further information can be found at:


If you have a complaint about how we have handled your personal information, or your believe Council has breached your privacy, please provide details in writing to for further assessment in accordance with Council’s Complaints Management Policy.

Council will:

  • acknowledge receipt of your complaint within 5 business days; and
  • provide an outcome following a review or investigation within 45 business days.

Further information contact:

Department: Governance & Legal Services – RTI & Privacy


Address: PO Box 3130, Bundaberg QLD 4670

Phone: 1300 883 699