Service interruptions

To carry out essential maintenance to the water network Council needs to turn off the water supply in the following areas:

Important advice:

• The work has been programmed at this time to minimise inconvenience to customers.
• Completion of work may depend on weather and other work commitments.

Before water is turned off:

• You may wish to store sufficient water for your requirements during this period.
• Ensure that all taps are turned off and appliances, which use water, are not in operation.
• Please note that hot water services should not be operated during this time to avoid possible damage.
• Prior to shut down, any instantaneous hot water heaters should be switched off.

After water is turned on:

• On resumption of the water supply a hot water tap should be turned on to flush any air pockets from the pipes, then turn the hot water heater on again.
• The water quality may not be of the usual standard and in some instances the water may appear discoloured, however, the water is safe for use.
• We advise that you check the water prior to use. If it appears discoloured we suggest you turn on the nearest external tap to the meter and let it run for a period of time, or until it runs clear, and then do the same to the furthest external tap from the meter, to clear your pipework.
• Please do not wash clothes at this time to prevent staining from any discoloured water.

If your water supply does not resume, low pressure is experienced, or the water remains discoloured after some time, please contact Council’s Call Centre on telephone 1300 883 699 to report the fault.

Council apologises for any inconvenience this interruption may cause. Our operations personnel are committed to restoring normal water supply as quickly as possible.

Bundaberg Regional Council wish to advise that the water supply may be interrupted with low water pressure and/or discolouration in the following area:

Bundaberg Regional Council wish to advise that planned maintenance of the sewerage system will be undertaken in your area in the near future and may need to access your property during this process. Council employees, who have authority to enter private properties, will be clearly identifiable and carry Council identification.

Inspection and/or cleaning of the sewerage pipework will be conducted between the hours of 6.30 am and 6.30pm, Monday to Saturday.

Important advice:

• Maintenance of the sewerage system is essential and Council needs to complete these planned works to ensure the sewerage system operates effectively.
• The completion of these scheduled works are dependent on weather and other work commitments and may be subject to change.

While works are being completed:

• You may hear the cleaning machinery in the pipework while this work is being completed, this is normal.
• Toilets, sinks etc. can still be used as normal, though while not in use residents are advised to ensure toilet lids are kept down during this period. While being a rare occurrence air may be released through the toilet pans. This situation is normally caused by partial blockages within the property owner’s sanitary house drain that prevents the vent on the drain from functioning correctly.

Should you have any queries regarding these works please contact Council’s Customer Service Centre on telephone 1300 883 699. Council apologises for any inconvenience these works may cause and thanks you for your patience.