Difficulty in paying your rates


What do I do if I can't pay my rates

Council may refer you to our external debt recovery specialists, Recoveries & Reconstruction if you do not arrange a payment commitment. To set up a payment commitment click the button below.

Click here to complete a Rates Payment Commitment Request

Once you submit a payment commitment, Council will contact you to confirm if it has been accepted or if the proposed payment commitment needs further discussion.

For the financial year 1 July 2023 to 30 June 2024, Council will charge compound interest at 11.64% per annum on overdue rates and charges, calculated on daily rests.  

Remember:  If you have recently moved, ensure you have updated your details on our change of contact details form.

If you have any difficulty completing the online form or wish to have a chat about your situation please don't hesitate to contact us on 1300 883 699.