Social Media Terms of Use

Bundaberg Regional Council welcomes open dialogue with visitors. We do not discriminate against any views and we encourage you to discuss and share opinions with others on our available channels, including any social media platforms.

The purpose of Council’s social media platforms is to provide information to the community on a platform which is accessible, engaging and widely utilised. It is not the purpose of these channels to lodge formal requests or provide formal feedback to Council for consideration.

You can make a formal request of Council by the following methods: https://www.bundaberg.qld.gov.au/contact-council or lodge a formal complaint by emailing complaints@bundaberg.qld.gov.au. Information about Council’s complaints process can be found on our website: https://www.bundaberg.qld.gov.au/complaints-disclosures.

We ask that when contributing your views on this platform you are courteous and respectful at all times.

All users of Facebook have the right to remove unwanted content posted by others on their page, and we reserve the right to moderate comments and remove any content that is considered to be inappropriate without explanation.

Council staff will always interact with children and young people on these platforms in a manner which adheres to our Child Safe Commitment.

What is inappropriate? Comments that are:

• prejudicial, racist, inflammatory, repetitive, vexatious, offensive or otherwise inappropriate.
• likely to offend others, including references to an individual’s race, age, gender, sexuality, political leaning, religion or disability.
• off-topic to the original post or trolling in nature by aiming to ‘bait’ people, which means deliberately provoking an argument or emotional reaction. It is unnecessary to post repeat comments continuously.
• misleading or contain factually incorrect information.
• swearing, or offensive language. We want everyone to be comfortable visiting this page to get the important information we try to provide.
• personal attacks or harassment against other users. Please be respectful of others and their opinions. It is not acceptable to harass, abuse or threaten other visitors to this site.
• not relevant to the article being commented on.
• identifying or revealing personal or sensitive information about others on this page. Please remember these sensitivities before you post, and remember never to post private information including email addresses, phone numbers or home addresses on the public wall.
• a re-post other people's appeals, requests or offers, or anything else that could be considered spam or commercial in nature. It is not acceptable to promote anything that may constitute spam, including business and commercial interests, solicitations, advertisements or endorsements of any non-governmental agency, including links to any other Facebook pages we haven’t approved.
• in relation to or in response to children (anyone under the age of 18) that represents inappropriate contact or abuse in any form that could impact the child or young person's physical, emotional, cultural or social wellbeing.

Banning users

We want to foster a collaborative, safe and welcoming online environment which encourages meaningful interaction and feedback.

Anyone who does not adhere to the guidelines above will have their comments hidden or deleted.

Users found to be repeatedly engaging in any inappropriate activity mentioned above will be banned from this platform.

Records will be kept of any activity which does not adhere to the above guidelines with a “three strikes and you’re out” policy in place. Users can dispute a page ban or comment removal by emailing complaints@bundaberg.qld.gov.au. Information about Council’s complaints process can be found on our website: https://www.bundaberg.qld.gov.au/complaints-disclosures.

We may remove comments and take any discussion ‘offline' or into a private message if we believe that the content is personal in nature, or is affecting the enjoyment of the page for other visitors.

Certain comments or activity may trigger an immediate ban from Council’s social media channels and websites including:

• Threatening language
• Violence
• Any activity from an account which is suspected to be ‘fake’, or a pseudonym

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By following these simple guidelines, you allow us to focus on keeping residents of, and visitors to, the Bundaberg Region informed and up to date.

Please note that comments here are not the appropriate way to make submissions to Bundaberg Regional Council or ask questions of Council. Please visit here for Council contact details.

Council will moderate all social media platforms on a regular basis within work hours, Monday to Friday 8.15 am to 4.45 pm, excluding public holidays.

Overall, we want everyone to feel safe and welcome on Bundaberg Regional Council platforms. We welcome your comments any time and hope you enjoy spending time here.

Opinions posted by users of this page do not reflect the views of the editors or Bundaberg Regional Council.

By interacting with our Facebook page, you agree to be bound by these Terms of Use.

Council, in its discretion, may modify or amend these Terms of Use from time to time, and modifications will be binding on all users once published.