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Customer Service Charter

Our vision

'A strong, sustainable and vibrant region, connected in vision and spirit.'

Our commitment to you

Bundaberg Regional Council is committed to providing excellence in service and to strengthen relationships with the community of our diverse region.

This Charter details our commitment to provide professional, value for money services to you, our customers.

To demonstrate this commitment, Council will build and maintain relationships based on open and effective communication and provide responsive and timely service to our diverse community and region.

Customer Service Charter

Your feedback is important to us

We encourage and welcome suggestions or feedback and will take these into account to improve best practice service and stay in touch with your needs.

If you are pleased with the service you receive, we ask that you let us know via our online feedback so we can recognise our staff’s achievements. Or by telephone - 1300 883 699.