Bin Inspection Program

We understand correctly sorting your waste and recycling can be tricky.

Our bin inspection program aims to help educate residents on which items belong in each bin so we can all do our part for the environment and ensure your bin is serviced every time.

For more information and next steps, click on the colour tag you received.

I received a:

Bin Inspection Frequently Asked Questions


How does the program work?

Bin inspections will be carried out at random by Council staff when your bins are placed on the kerb for collection. This will occur by either:

  • Bin top inspection - staff may check the bin by lifting the lid to assess its contents; or
  • Garbage truck inspection - drivers may assess the bin placement and its contents when collecting or emptying the bin using truck surveillance cameras

When inspecting, assessors will be checking for:

  • Contamination (incorrect items) for that bin type
  • Unsafe/unsuitable bin placement
  • Incorrect number of bins
  • Hazardous item
  • Bins overflowing or exceeding weight limit

If any of the above are identified a coloured bin tag with details of the issue and relevant information will be placed on the handle or lid of the bin.


What is the purpose of the program?

This bin inspection program aims to:

  • Improve the safety and efficiency of collection services
  • Reduce the amount of recycling contamination, which is hand sorted by staff from Impact Community Services at our material recovery facility
  • Increase the recovery of important resources while minimising the amount of waste sent to landfill
  • Provide households with tailored education and support
  • Save households money in waste service charges - the less material sent to landfill, the less it costs Council to provide the service
  • Increase safety, ensuring hazardous materials such as asbestos, batteries and chemicals stay out harm’s way


How are the areas selected for the program?

Areas chosen for inspections will be both targeted and chosen at random to ensure feedback to households is fair and consistent.


There is a tag on my bin. What do I do now?

If you find a coloured tag on your bin it means it was inspected prior to or during collection. For more information and next steps, click on the colour that corresponds with the tag you received at the top of this page. Recipients will receive either a green, orange or red tag.


Where can I find out more about what can and can't go into each bin?

For an overview of all waste and recycling services and options available to residents across the region, take a look at our waste and recycling handy guide.

Download a copy of our A - Z waste and recycling guide here.


What information is recorded and how is it used?

Council will be analysing trends regarding the number, location and type of concern identified during the bin tag inspection program. This information is vital to improving Council’s waste and recycling education across the region, ensuring all areas of the community have a clear understanding of how to sort their waste.

All Bundaberg Regional Council garbage trucks are fitted with GPS and surveillance cameras to monitor the safety of our employees, other road users, our assets and the performance of our waste services. Video footage of individuals may be inadvertently captured during the normal waste collection process. Access to camera footage and GPS data is limited to authorised officers only, who may access these systems to review content as required.

All personal information is handled in accordance with the Information Privacy Act 2009.


What if I don't want my bin to be assessed?

The contents of household bins are the legal possession of the property owner when on private land. Once bins are left out for collection the contents become the property of Bundaberg Regional Council.

If you are concerned about any personal or confidential information, consider shredding and placing in your red lidded waste bin.


What happens if I keep putting the wrong things in my bin? Can I be fined?

We believe most residents want to do the right thing when given the correct information, therefore this program is primarily focussed on education, rather than enforcement.

In cases where bins are repeatedly tagged red and not serviced, Council will make contact with the household to discuss further. Only in extreme cases would Council take extra measures such as retrieving bin/s from servicing or issuing fines under local law.


My neighbours are contaminating my bins. What should I do?

Residents should only use the bins that belong to their household. To reduce the risk of others using your bins, do not leave your bin out for longer than the 24 hour period around your collection day. If this is a recurring problem, contact Council on 1300 883 699 to report it.