Bin requests and collection issues

If you are a tenant please contact the property owner/s (landlord) or real estate regarding the below

Commencing new bin service

Resident can request to commence a new domestic kerbside bin collection service as long as the property has an approved liveable dwelling. Commercial properties (businesses) are also able to commence a kerbside bin collection service upon request. 

A new bin services can only be requested by the owner of the property (rate payer).

Cancellation

Cancellation may only be requested for an additional bins services in addition to the minimum kerbside bin collection service

Addition bin services

Once a property has a minimum kerbside bin collection service on site, residents are able to commence an additional kerbside bin service (waste and recycling bin), an extra waste bin only or extra recycling bin only for a partial fee also paid via rates.

Application for an Amendment of a Waste Bin Service

Residents are able to apply for an "Exemption to Service" - application must be in writing and will be subject to an assessment by Council.

Email enquiry to: ceo@bundaberg.qld.gov.au

Council provides an assisted service for residents who, through a medical condition or disability, are unable to place their bin/s at the kerbside or designated collection point for servicing.

To be eligible for this service, the following requirements must be met:

• The resident must be physically unable to place their bin(s) out for collection; and
• The resident must not have access to support (e.g. family members, carers, or neighbours) who can assist with placing the bin(s) at the kerbside.

 Application for Assisted Collection / Go in For Service

A medical certificate must accompany your completed application form.

Medical certificate details

The medical certificate must advise the reason why resident is unable to place bin out for collection 

Such as ongoing health issues, or has physical or mental incapacity and unable to place bin(s) out for collection and requires assistance. 

If bin is stolen, missing or removed please notify Council as soon as possible for a replacement.

You may notice that your bin is damaged in the following ways:

• cracked body
• missing hinge pins
• damaged/rusted wheels or axles
• missing lid
• vandalised

You will need to contact Council if repairs to your bin are required.

Once reported please put the bin out on the footpath so it's easily accessible for the repairs to be carried out.

If your service has been inadvertently missed and you have followed our conditions of service, please notify Council on 1300 883 699.

Please note: Council will only service BRC provided bins

If you have forgotten to put your bins out you can either contact Council as above or use our > online payment form.

As soon as this form is complete it will send a notification to our Collections department and a truck will swing by as soon as practicable.

Please leave the bin/s on the kerbside, unless otherwise advised.