Customer Service

Bundaberg Regional Council is committed to providing excellence in service and to strengthen relationships with the community of our diverse region.

CUSTOMER SATISFACTION SURVEY 2014

Council at its meeting of 14 April 2014 authorised officers to proceed with a 2014 Customer Satisfaction Survey. The  Survey was undertaken by market research consultants who undertook the survey of 500 residents from a cross section of the broad Regional Council community.

Results of the Survey are available here»

If you have any complaints, issues or concerns about our services, actions or decisions, you can complete our online form here.

If your complaint relates to an Administrative Action of Council, you should first read Council's Administrative Action Complaints Policy for further information.

All complaints are processed in accordance with Council's Privacy Statement. 

IN WRITING

All written correspondence should be addressed to:

The Chief Executive Officer

Bundaberg Regional Council

PO Box 3130

BUNDABERG QLD 4670

ceo@bundaberg.qld.gov.au

 

CALL CENTRE

To meet the changing needs of the community and the provision of accurate and timely service, an initiative of Council is the implementation of a locally based "Call Centre".

As the ‘first point of contact" a large majority of enquiries and business transactions are attended to by Customer Service Officers, prior to seeking assistance from professional or technical Officers.

Please phone 1300 883 699 for all enquiries to Council, unless otherwise advertised. 

If you're calling from overseas the number is +61 7 4130 4130 

Some helpful hints on international dial codes can be found on the Wikipedia site

CHANGE OF ADDRESS

Property owners are required to notify Council of a change of address as soon as possible. If you have changed address, or intend to change your address from that stated on your Rate Notice, please advise Council in writing to enable records to be changed and to ensure that all correspondence etc reaches the correct address.

If you have more than one assessment / property, please give the details of each property to which the change relates. 

Changes will not be accepted via telephone. 

You can change your address by completing our hard copy change of address form available here, or by completing our online form by selecting the button below. 

CUSTOMER SERVICE CENTRES

Council continues to operate a high standard of "frontline" customer service from within its four specialised Regional Service Centres, located throughout the Council District.

These Centres offer a full range of services including:
  • Licensing
  • Permits and Applications
  • Local laws and Compliance
  • Plumbing, Building & Development Applications
  • Animal Registrations
  • Property Rates
  • Water & Sewerage enquiries
  • Account payments
  • EFTPOS facilities

OFFICE LOCATIONS & HOURS OF OPERATION

Business Hours of Operation are from Monday to Friday, 8:15 am to 4:45 pm daily.

An After Hours Emergency Service is available by contacting 1300 883 699 outside normal hours of operation.

BUNDABERG ADMINISTRATION CENTRE      
190 Bourbong Street, BUNDABERG QLD 4670

BARGARA SERVICE CENTRE
160 Hughes Road, BARGARA QLD 4670

CHILDERS SERVICE CENTRE
45 Churchill Street, CHILDERS  QLD  4660
GIN GIN SERVICE CENTRE
4 Dear Street, GIN GIN  QLD 4671

FEATURE LINKS