Our performance

Community Satisfaction Survey

A Bundaberg Regional Council community satisfaction survey was independently undertaken by Taverner Research Group in October, 2021.

Almost 450 residents were interviewed by telephone and 333 completed an online questionnaire.

The poll was conducted on a purely random basis, ensuring an adequate mix of respondents by age and gender and across different sub-regions.

Telephone respondents were screened to ensure they were aged 18 or over, had lived in the Bundaberg LGA and were not councillors or permanent Council employees.

The questions and methodology were nearly identical to the previous survey in 2019.

For satisfaction ratings, a five-point scale was used where a rating of 1 = very poor and 5 = excellent.

View the survey results in full here.