Privacy complaint

In accordance with the Information Privacy Act 2009 (IP Act) Council has a Privacy Policy(PDF, 737KB) which outlines how personal information will be collected and managed.

The IP Act contains two sets of rules:

  • How individuals access and amend their own personal information; and
  • 13 Queensland Privacy Principles (IPPs).

What is a privacy complaint

A person who considers Council has not dealt with their personal information in accordance with the IP Act is encouraged to lodge a privacy complaint.

Who can make a privacy complaint

Generally, a person can only make a complaint about their own personal information. However:

  • An agent (e.g. lawyer) may complain on behalf of a person, if authorised to do so; or
  • A parent may complain on behalf of their child.

Submitting a complaint

You can make a complaint:

  • Email to complaints@bundaberg.qld.gov.au
  • Posted to the Chief Executive Officer, Bundaberg Regional Council, PO Box 3130, Bundaberg Q 4670
  • By calling Council's call centre on 1300 883 699
  • Over the counter at a service centre

If you require assistance making a complaint, contact Council's call centre on 1300 883 699.

Resolution

If the complaint is not resolved to your satisfaction, and more than 45 business days have passed since the complaint was made, you can refer your complaint to the Office of Information Commissioner.

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