Environmental nuisances

Which complaints are not administered by Council?

Council is only one of several agencies which regulate environmental nuisance complaints. The following table identifies the types of complaints and the relevant contact.

Nuisance Type Relevant Contact
Noise from parties, cars, house alarms and trail bikes

Contact Police Link on 131 444

Website: https://www.police.qld.gov.au/programs/policelink/

Noise from licensed premises such as hotels or nightclubs Contact the Office of Liquor and Gaming Regulations in the Department of Justice and Attoney- General via their online complaint form of visit their website: https://www.business.qld.gov.au/industries/hospitality-tourism-sport/liquor-gaming/liquor/compliance/noise-restrictions
Noise from an aircraft

Contact you local office of Airservices Australia

Website: https://www.airservicesaustralia.com/contact-us-2/

Noise from a vehicle

Contact your local office of Queensland Transport & Main Roads.

Website: https://tmr.qld.gov.au/About-us/Contact-us.aspx

Traffic noise on major arterial roads

Contact your local office of Queensland Transport & Main Roads.

Website: https://tmr.qld.gov.au/About-us/Contact-us.aspx

Smoke Nuisances from Sugar Cane

Contact the Queensland Fire & Emergency Services (note: QFRS may delegate these investigations to Council where the nuisance does not conflict with the Fire & Emergency Services Act 1990).
Website:  https://www.qfes.qld.gov.au/Pages/Contact-Us.aspx

For further information on sugar cane & burning practices in our region please visit the Bundaberg Canegrowers Ltd
website:  https://www.bdbcanegrowers.com.au/news-media/fact-sheets/

Smoke from a vehicle Contact your local office of Queensland Transport & Main Roads
Website: https://tmr.qld.gov.au/About-us/Contact-us.aspx
Bushfire smoke

Contact your local offfice of Queensland Fire & Emergency Services.

Website: https://www.qfes.qld.gov.au/Pages/Contact-Us.aspx

Cigarette smoke

Contact Queensland Health on 13 QGOV(13 74 68)

Website: https://www.qld.gov.au/health/staying-healthy/atods/smoking/laws

Spray drift from agricultural land

Contact Workplace Health & Safety Queensland (WHSQ) on 13 GOV (13 74 68).

Website: https://www.business.qld.gov.au/industry/agriculture/land-management/chemical-controls/spray-drift-issues/who-report-spray-drift

Any nuisance from a property that holds an Environmental Authority with the Department of Environment & Science (DES)

Common activities in our region with/requiring an Environmental Authority with DES include:  
•    Sugar milling and refining
•    Cattle feed lotting
•    Timer milling
•    Aquaculture
•    Alcohol and beverage production
•    Extractive and screening activities; and
•    Metal foundry operations
For enquiries please contact DES Pollution Hotline on 1300 130 372.

Website: https://www.qld.gov.au/environment/pollution/pollution-management/reporting

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