Administrative Action Complaint

Council has implemented a process to deal with Administrative Action Complaints in accordance with requirements of the Local Government Regulation 2012 for resolving complaints by an affected person about administrative actions.

Who can make a complaint?

A complaint can be made by an affected person who is directly affected by an administrative action of Council. An administrative action means a decision, an act or failure to act by Council.

An alleged breach of a persons privacy or human right is also classified and handled under this procedure.

Administrative Action Complaint Procedure(PDF, 732KB)

How to make a complaint?

You can make a complaint:

• By completing the online complaint form below
• In writing using our printable complaint form, addressed to the Chief Executive Officer by post or email to complaints@bundaberg.qld.gov.au
• By calling Council's call centre on 1300 883 699
• Over the counter at a service centre

If you require assistance making a complaint, contact Council's call centre on 1300 883 699.

Administrative Action Complaint Form

How will Council deal with my complaint?

Council will acknowledge receipt of a complaint within ten business days. You will receive written advice of the outcome of your complaint including the reasons for the decision within:

• 20 business days for a simple matter.
• 30 business days for more medium complexity issues.
• 45 business days for high high complexity or privacy complaints.

Where necessary, the complainant may be contacted to provide additional information in support of issues raised so that Council can correctly assess and investigate the matter.