Coronavirus (COVID-19)

Support for businesses and individuals

Australian Tax Office

The Australian Tax Office (ATO) is providing relief for some tax obligations for businesses affected by the outbreak, on a case-by-case basis. Contact the ATO’s Emergency Support Infoline for businesses on 1800 806 218. Other ATO initiatives includes low interest payment plans for tax liabilities, remitting interest and penalties applied to tax liabilities, varying your PAYG instalments. Visit the ATO website for more information.

For information from the ATO regarding assistance for small businesses, visit


Federal Government initiatives

The second response to the COVID-19 virus from the Federal Government includes a number of initiatives to support individuals, households and businesses totalling $189 billion.

Visit for more information.

Regional Development Australia have put together a document outlining the Federal Government COVID-19 stimulus and support measures. 

Support for individuals and households

Visit for information on:

Further information available from, and


Support for businesses

Visit for information on:

For more information on financial assistance, eligibility and timing for the new government support for Australian businesses, the Government's business hotline (13 28 46) will be open seven days a week from 7am to 11pm AEST to provide additional hours of support outside standard operating hours. Further information can be found here. 

Temporary Flexibility in the Corporations Act 2001
  • Temporarily increasing the threshold at which creditors can issue a statutory demand on a company and the time companies have to respond to statutory demands they receive.
  • The ATO will tailor solutions for owners or directors of business that are currently struggling due to the Coronavirus, including temporary reduction of payments or deferrals, or withholding enforcement actions including Director Penalty Notices and wind-ups.

Coronavirus SME Guarantee Scheme
  • The Government will provide a guarantee of 50 per cent to SME lenders to support new short-term unsecured loans to SMEs. The Scheme will guarantee up to $40 billion of new lending.
  • The Government is cutting red tape by providing a temporary exemption from responsible lending obligations for lenders providing credit to existing small business customers. This reform will help small businesses get access to credit quickly and efficiently.

Reserve Bank of Australia – Term Funding Facility for the Banking System
  • Banks will have access to at least $90 billion in funding at a fixed interest rate of 0.25 per cent. This will reinforce the benefits of a low cash rate by reducing funding costs for banks, which in turn will help reduce interest rates for borrowers. To encourage lending to businesses, the facility offers additional low-cost funding to banks if they expand their business lending, with particular incentives applying to new loans to SMEs.
  • The Government is providing the Australian Office of Financial Management (AOFM) with $15 billion to invest in structured finance markets used by smaller lenders. This program will assist smaller lenders, who will not benefit from the RBA’s term funding facility, to maintain access to funding and support competition in the lending market. This in turn will help keep mortgages and other borrowing costs for businesses low.

Austrade are organising events to support business during COVID-19. Details can be found here. 


Small Business Financial Counselling Service
  • The Rural Financial Counselling Service traditionally provides free financial advice to primary producers who are suffering financial hardship and have no alternative sources of impartial financial information. This service has been expanded to support any Small Business impacted by COVID19 and is funded by grants from government to local organisations that employ financial counsellors.
  • Any Small Business impacted by COVID19 can now contact the Small Business Financial Counselling Service, in Queensland phone 1300 732 777.


State Government initiatives

The state government response includes a number of initiatives to support Queensland workers, business and households.

Visit for more information.

Queensland COVID-19 Jobs Support Loans

The Queensland Rural and Industry Development Authority is responsible for administering the Queensland COVID-19 Jobs Support Loans on behalf of the Queensland Government in response to COVID-19. More information can be found on their website.


Payroll Tax Relief

If your business has been affected by the coronavirus (COVID-19), you may be able to apply for a relief package to defer paying payroll tax returns until 31 July 2020. Complete the online payroll tax deferral application form.


Worker Transition Scheme and rapid response

The Worker Transition Scheme and rapid response provides a suite of information and support services to workers who may find themselves without work as a result of business closures or redundancy programs. The department leads the Queensland Government’s response, coordinating rapid response throughout Queensland. We provide assistance under the scheme, including:

  • engaging with administrators to offer worker transition scheme assistance
  • coordinating assistance from government departments
  • monitoring progress on payment of all entitlements
  • where possible, assisting retrenched workers on where they might find new employment and advising of government training schemes if new skills are required for their next job
  • assisting businesses affected by changes in the supply chain

For further assistance, contact

Assistance services

Support is available whether you need assistance with finance, job seeking or training and career information.

For help in accessing the appropriate service call 13 QGOV (13 74 68)

Centrelink Employment Services and Job Network 13 28 50

Jobactive 13 62 58

The following links provide further information on available support from government and other agencies:



The registrations page for the Workshops in response to COVID19 is now available with details of other workshop times and locations to be posted on this website soon. Workshops will be delivered in several locations with two distinct workshops available:

  • Workshop 1: Managing Cash Flow In Response To Covid19
  • Workshop 2: Business Planning/Strategies In Response To Covid19

Delivered by TAFE Queensland, workshops will provide you with practical tools and skills to build business resilience. You will also have an opportunity to connect and network with other small businesses facing similar issues. Visit for more information.


Mentoring for Growth

The Mentoring for Growth program currently has more than 50 mentors ready to connect with impacted small businesses. Mentors are available to provide tailored support including financial mentoring and business planning. Register your interest in a Mentoring for Growth session. Call 1300 654 687 or email for more information.


Manufacturing Supply Matching

Manufacturer's supply matching is underway to assist Queensland manufacturers and businesses who are finding it difficult to obtain vital materials and supplies. Complete the form and a contact from DSDMIP will be in touch to discuss.


Industry Associations

A number of industry associations have resources and support available to workers.

National Retail Association and the Australian Retailers Association

The National Retail Association, Australian Retailers Association, and the Hair and Beauty Industry Association are providing resources and information to assist businesses working in the industry.

An online guide has been provided to help retailers control risks and provide safer environments for employees and customers. A free resource pack is available with Q&A’s, template employee handouts and pandemic policies for your business. There are also free COVID-19 awareness posters for display in the workplace.


National Farmers Federation

The National Farmers Federation are also providing advice, support and resources to those businesses working in the agricultural sector who may be impacted by the COVID-19.


Tourism, hospitality and accommodation


Bundaberg Chamber of Commerce

Bundaberg Chamber of Commerce will be providing a range of support services and information to assist businesses in the region impacted by COVID-19.


Bundaberg Enterprise Centre (BEC)

Bundaberg Enterprice Centre will be providing information, workshops, online check ins and general business support to the Bundaberg region.


Bundaberg Fruit and Vegetable Growers Association

Visit Bundaberg Fruit and Vegetable Growers Association for more information.


Chamber of Commerce & Industry Queensland

CCIQ has a range of online support workshops, resources and information to help businesses impacted by the COVID-19.


Sporting Clubs and Community Organisations

Council has endorsed a package of relief measures to support residents and businesses affected by the Coronavirus emergency. This includes assistance for sporting clubs and community organisations thorugh a grants program. 

The Australian Sports Foundation have also offered their assistance to sporting clubs by providing a dedicated resource via phone or email. For more information please visit their website. 

RACQ Foundation will provide funding assistance to Queensland community groups and charities. More information can be found on the RACQ Foundation's website


Other resources

Tenants Qld have some tenancy fact sheets on their website or they can be contacted on 1300 744 263 

Regional Housing Limited have information on the supports they offer on their website or by phoning 1300 642 123. 

The State Government has a new Rental Grant available for households impacted by COVID-19. Further information including eligibility criteria can be found here.

Gin Gin Community Bank are extending the opportunity for the Not For Profit groups of Gin Gin, Mt Perry, Biggenden and Childers to apply for a hardship payment due to the effects of COVID-19. Please contact Susan Bengtson at for more information. 

Resources for families 

The Department of Education - Early Childhood Education and Care (North Coast Region) have developed the Stay @ Home and Play resource booklet which is a  tool to support families with birth to five year olds at home with low and no cost ideas. The booklet can be access here. 

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