Customer Service Standard for Water & Waste Water

Bundaberg Regional Council is committed to maintaining standards of Customer Service.  A full set of standards have been developed and are available from any of Council's offices. For further information please view the following documents:

Water & Wasatewater Peformance Indicators

A report of the Performance Indactors for Water and Wastewater services in the Bundaberg Region can be found below:

Performance Indicators 2015-16 Report
Performance Indicators 2014-15 Report


Wastewater Design & Construction Standards

Bundaberg Region Council has adopted the WSA 02-2002 Guidelines for the Sewerage Code of Australia to define the technical requirements for construction of wastewater network infrastructure in the Bundaberg region subject to amendments outlined here. 

Council is also reviewing the standard designs in line with the SEQ Standard Drawings.  Eventually these designs will replace the design information contained in the Sewerage Code of Australia.


Sewerage Blockages

In most areas Council can provide a service of clearing blocked private sanitary pipes.

Blockages can be caused by having foreign objects down your private sanitary pipes or from tree root intrusion. Click on the following attachments "Do you have a monster in your backyard", "Do you have a sewer blockage on your property" and "No Rain Water Down Sewers" to assist in understanding what can be done to prevent and protect your sanitary drainage pipes and Council wastewater infrastructure.

Should a blockage occur you are encouraged to contact a private plumber first. Should Council be required to clear a blockage from a private sanitary drain, then a charge will apply.

For further information and details on blockages and relevant charges contact Council Customer Service on 1300 883 699.